Technical support

Fast support on technical questions

We offer a comprehensive service and support you right from the start in the event of technical challenges. Fast and uncomplicated support is our top priority.

Our Customer Service Center offers you allround backup:

  • in planning
  • in software updates
  • in commissioning & integration
  • in troubleshooting

Your direct line to us

+49 941 58692-220

Available: Monday – Friday from 08:00 am to 5:00 pm

Returns and complaints

If you would like to complain about one of our applications or return it for other reasons, you first need a return number (RMA number).

Before shipping, please request this from our Customer Service Center using the contact options listed above.

Our support team will be happy to provide you with information about the return process.


Learning by doing

Would you like to become an expert on your application yourself? We offer various introductory and advanced training courses: